Perform the steps in this document when the computer displays signs that it might be affected by a virus or malware, after the computer returns from service, or after running a system recovery. When the computer is serviced or when a system recovery is performed, the computer software is changed back to its original configuration, meaning it is set to the same condition as when the computer was first purchased. All software and driver updates that were installed on the computer, from the time it was first started, are lost. In this like-new condition, the computer is more susceptible to viruses because the added security updates have also been removed. Tips for better search results • Ensure correct spelling and spacing - Examples: 'paper jam' • Use product model name: - Examples: laserjet pro p1102, DeskJet 2130 • For HP products a product number. - Examples: LG534UA • For Samsung Print products, enter the M/C or Model Code found on the product label. - Examples: “SL-M2020W/XAA” • Include keywords along with product name.
Examples: 'LaserJet Pro P1102 paper jam', 'EliteBook 840 G3 bios update' Need help finding your product name or product number?
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